Vacant job

We are looking for someone with experience in 1st or 2nd line support! Ideally with experience in e-commerce or payment solutions.

You will initially be employed as a consultant at The Place, with the prospect of becoming a permanent employee at the client.

Start: Immediately - so send in your application today!

Working hours: Mon-Fri 8-17 with the possibility to work 2 days remotely.

Location: Solna

About the role

As a 2nd line employee in a wonderful and humble team of 15 people, you will continuously handle incoming cases and be responsible for some larger clients in projects, supporting them with technical integrations between various e-commerce platforms and the client's payment solution.

Tasks:

Technical support: Assist customers with their technical integrations

Troubleshooting and analysis of logs and technical error codes

Investigation/management of integrations between e-commerce platforms, PSPs, banks, and internal systems

Collaborate with the development team (3rd line) regarding bugs or system errors

Support/assistance to the countries' support functions. (Finland, Norway)

Participate in customer and partner meetings in connection with startups and follow-ups

Coordinate the technical aspects in connection with our Merchants integration projects

Qualifications

Relevant university or vocational education in the IT field or equivalent knowledge acquired through work experience

Experience in API Management

Certification and experience in database management, e.g., SQL.

Basic knowledge of a programming language, e.g., Java, .Net.

It is a merit if you have experience in operating integration platforms

It is a merit if you have experience in e-commerce or payment solutions.

Who do we think you are?

To succeed in the role and fit in with the client company, it is important that you have the following qualities:

Curious and attentive

Strong communication skills and service-minded

Structured but flexible in your working methods

Problem-solving and driven

Proactive “doer” with a focus on results

Unpretentious and social team player

Ability to take initiative and work proactively

NOTE! A background check will be conducted on the final candidate.

The Place – Where happy work happens

Does this sound interesting and do you still want to apply for the job? Great – if you succeed in securing the position, you will also become part of The Place! As an employee at The Place, you will be offered a skills network, mentorship, and secure conditions. At The Place, you have a Worklife Partner who is interested in following and developing your work life over time.